Privacy Policy
Last Updated: July 7, 2025
At Penncero, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.
1. Information We Collect
To provide our services, we may collect the following information:
- Your name, business name, and contact details (email, phone number, address)
- Content for your website (text, images, logos, etc.)
- Domain and hosting login credentials (for setup purposes only)
We do not collect or store any financial or payment card details.
2. How We Use Your Information
Your information is used solely to:
- Develop and deliver your website
- Communicate with you during the project
- Provide technical support and revisions
- Maintain service-related records
Your data is never sold, shared, or used for marketing without your consent.
3. Data Security
All sensitive information, including login credentials, is treated with the highest confidentiality and deleted once your project is completed. Access is limited to authorized team members only.
4. Cookies & Tracking
We may use cookies to enhance your browsing experience and monitor basic website performance. You can adjust your browser settings to disable cookies if preferred.
5. Third-Party Services
Your website may involve trusted third-party services (e.g., hosting providers, analytics tools). We recommend reviewing their individual privacy policies, as Penncero is not responsible for their practices.
6. Contact Us
For questions about this policy or your data, please contact us at:
Email: penncero.team@hotmail.com
Phone: +971 52 226 0692
Terms of Service
By using Penncero’s services, you agree to the following terms:
1. Project Start
- Projects begin after full or partial payment and the submission of all required materials (logo, text, domain access, etc.).
- Delays in submitting materials may affect delivery timelines.
2. Delivery Timelines
Delivery depends on the package selected:
- Basic 3–5 business days
- Standard- 6–8 business days
- Premium 10-12 business days
- 14–18 Business Days (possibly sooner depending on project scope)
Custom timelines may vary depending on complexity or communication delays.
3. Revisions
We offer unlimited revisions within the original scope of the project. Revisions are made based on your feedback to ensure full satisfaction.
4. Ownership & Access
After the final payment, you will receive:
- Full ownership of your website
- Access to your WordPress dashboard
- Optional tutorials or guides to help manage your website
5. Payments & Refunds
- Standard packages require 100% upfront payment.
- For custom projects, we accept 80% upfront, and 20% upon final approval.
- Refunds are not offered, but we revise until you are satisfied with the result.
6. Support & Maintenance
We provide technical support after your website goes live. Ongoing maintenance is available upon request and can be arranged separately.
7. Limitation of Liability
Penncero is not responsible for:
- Issues caused by third-party services (e.g., hosting, plugins)
- Content provided by the client
- Changes made by the client after delivery
Email: penncero.team@hotmail.com
Phone: +971 52 226 0692